New management paradigms

Sylvain Cottong's blog about economics, technology, society & culture

Social = value

What is at the core of the whole “social” discussion ? It’s the Internet, and the unprecedented ease, abundance and efficiency of connectivity it provides to humans, as individuals and as workers. Being social is inherently human, and the rapid large scale adoption of social technologies and corresponding behaviours – from organizational to educational, entrepreneurial to individual (Facebook got a billion users in less than a decade) clearly illustrates that we are inherently social beings.

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Understand, measure & promote service innovation in Luxembourg

Back in October 2011, I have been asked to produce a report on the seminar ‘Understand, measure & promote service innovation in Luxembourg’ took place on October 5th 2011, at the Public Research Center Henry Tudor in Luxembourg following an initiative of Serge Allegrezza

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The Internet: The big trap ?

A recent interview of Frank Schirrmacher entitled “Das Netz – Die grosse Falle ?” (The Internet – The big trap ?), who is an influential german journalist, essayist, best-selling author and editor of the “Frankfurer Allgemeine Zeitung“, one the top daily german newspapers, sheds a very interesting light on the ethical questions related to the Internet and the political, cultural, economical and social risks associated with total connectedness of everything as well on the use or abuse of the generated big data.

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Mobile apps as touchpoints in a service system

In September 2011 I had the pleasure to be invited by my good friend and augmented citizen Dan Romescu (@dromescu), a world-travelling mobile tech guru, to the Eastern-European Mobile Monday summit in Bucharest, Romania.

The event, which gathered several hundred highly talented mobile developers and small companies mainly from Eastern Europe was sponsored bya series of device manufacturers, Telco operators & other mobile services companies. (They know why they do that….they need the developer’s talents to create content for monetizing their networks & devices..)

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Interview in Computerworld Romania

Back in September 2011, I made a presentation at the Eastern Europe Mobile Monday summit in Bucharest. Following that presentation, I got interviewed by Computer World Romania in their November 2011 issue.

Here is a transcript of the Interview in English:

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Social Intranets, Gamification & Enterprise 2.0

Gamification will be everywhere soon.

The reason is that gamification (the use of game mechanics such as leaderboards, badges, achievements…etc in non game applications) is deeply social and makes many routine tasks or less enjoyable tasks more fun as it fosters interactions and positive competition with your friends, colleagues & peers.

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On Forecasting, Backcasting & Design Thinking

For several hundred years and especially since the industrial revolution, humanity including business & politics lived with the firm assumption of unlimited resources & somehow controllable linear predictability of future states based on current activity.

During that time, strategic planning was done mainly via forecasting, meaning predicting in a linear and controllable way a future outcome based on current activity & investment.
Forecasting

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Some thoughts on social capital

There is a lot of discussion in microeconomics these days about different aspects of how value is created and what value is (i.e. value co-creation in service-dominant logic). There is also growing evidence that the relative importance of money in value decisions is declining as other elements like sustainability, trust, transparency but also social capital are more and more influencing these decisions (with a clear relation to behavioral economics).

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The social (r)evolution

Today, swarms, tribes and teams of people for every purpose can be quickly created (and dismantled again), they contextually emerge and operate in more or less loose relationships where geographic location of the team members only plays a secondary role. We see this as much in business, than in politics and in people’s ‘private’ spheres.

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Transformation 21: Changing markets

As a young student in economics I learned that from an economic theory point of view, the most desirable state (a “pareto optimal” state ) would be perfect competition. One of the conditions for prefect competition to happen is perfect information,

“assuming that all agents are rational and have perfect information, they will choose the best products, and the market will reward those who make the best products with higher sales. Perfect information would practically mean that all consumers know all things, about all products, at all times, and therefore always make the best decision regarding purchase.”

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