Tag Archives | serviceinnovation

Understand, measure & promote service innovation in Luxembourg

Back in October 2011, I have been asked to produce a report on the seminar ‘Understand, measure & promote service innovation in Luxembourg’ took place on October 5th 2011, at the Public Research Center Henry Tudor in Luxembourg following an initiative of Serge Allegrezza. 

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Mobile apps as touchpoints in a service system

In September 2011 I had the pleasure to be invited by my good friend and augmented citizen Dan Romescu (@dromescu), a world-travelling mobile tech guru, to the Eastern-European Mobile Monday summit in Bucharest, Romania. The event, which gathered several hundred highly talented mobile developers and small companies mainly from Eastern Europe was sponsored bya series […]

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Interview in Computerworld Romania

Back in September 2011, I made a presentation at the Eastern Europe Mobile Monday summit in Bucharest. Following that presentation, I got interviewed by Computer World Romania in their November 2011 issue. Here is a transcript of the Interview in English: Computerworld Romania: We are facing now may be one of the most disruptive moments […]

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Customer journey mapping vs. job mapping

Customer journey maps are considered as a central tool in service design: Diagrams that illustrate the steps customers go through in engaging with a company or public service, whether it be a product, an online experience, retail experience, or a service, or any combination. Customer’s typically follow a similar mental and formal process when engaging […]

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