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Tag Archives: UXdesign
Mobile apps as touchpoints in a service system
In September 2011 I had the pleasure to be invited by my good friend and augmented citizen Dan Romescu (@dromescu), a world-travelling mobile tech guru, to the Eastern-European Mobile Monday summit in Bucharest, Romania. The event, which gathered several hundred … Continue reading
Posted in Events, Management models, Marketing
Tagged mobile, sd-logic, servicedesign, serviceinnovation, UXdesign
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Service design tools & methods
Roberta Tassi has done an excellent work by creating a comprehensive & well structured collection of service design tools under www.servicedesigntools.org. In addition to service management and service marketing frameworks and more common business tools & analytics (Lean, Six Sigma, … Continue reading
